- Mon 7:30AM - 5:30PM
- Fri 7:30AM - 5:30PM
- Tue 7:30AM - 5:30PM
- Sat 8:00AM - 1:00PM
- Wed 7:30AM - 5:30PM
- Sun Closed
- Thu 7:30AM - 5:30PM
Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 202-797-7585 or make an appointment online!What People Say About Us
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Mark Harcourt, 08/28/2020The transmission cooling line on my Ford F-150 truck burst near Union Station last Friday. Not knowing DC, I asked the tow truck driver to take the truck to a nearby shop that he felt was reputable. Miguel and his team fit me in to their hectic schedule that day. The transmission turned out to be too far gone to be saved. But his team managed to patch the line well enough that I got the truck back to Fredericksburg from DC without having it towed. Miguel was a life saver for me that day. I highly recommend Auto Tech Service.
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Marc J.First time customer- car was making a noise that I thought might be the brakes. Dropped car off at 9 am and had a call with a quote for new brakes by 9:30 am. The job was done the same day at a very reasonable price. I will be going back to these guys and would recommended them to anyone else.
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Natalie R.Amazing service! I took my car in for an oil change, and brought in headlights & taillights for them to change. They did everything the same day and changed my lights for free! Turns out I had brought in the wrong kind of headlight, but they installed one they had on hand and asked me to bring them a replacement whenever was convenient for me to "reimburse" them for the part. Said he didn't want me to be pulled over for having a burnt out headlight. I couldn't believe it! Kind, friendly people who are quick, efficient, and reasonably priced. You can't beat it!
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AnnI have been there a few times with my personal truck ('96 Dodge Dakota) and work vehicle ('12 Nissan Pathfinder). I have always been confident in their work.
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Selma R.Just today was the very first time we dropped off our vehicle at this place. My husband was there around 7:30/8am and was the first customer to arrive. He left our Jeep commander, 2007, and a few hours later, we received a call from the mechanic. The issue we had was so severe, too intricate of work required, and that is exactly what he told us as well. “Best you take the car to the dealer” with a thorough explanation as to why. He DID NOT charge us anything and we greatly appreciate that. We will, unfortunately, have to take it to the dealer, but we will take our car back to this place for any future issues.
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Tenzen J.I went in today with the oil leak problem in Chevy Cruze, he first did a diagnosis and later fixed the problem saying it was just a minor issue. He also helped me with the front headlight fixing a loose wire. And the EXTRAORDINARY part was he did not charge me anything. My experience today was WONDERFUL and they are simply AMAZING, TRUSTWORTHY and HONEST, in other words, THE BEST. I am going to recommend Auto Tech Services to all my friends.
Call us for service: 202-797-7585
